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Openings >> Recreation Coordinator - Customer Service
Recreation Coordinator - Customer Service
Summary
Title:Recreation Coordinator - Customer Service
ID:1646
Department:Parks and Recreation
Salary Range:$19.68 - $21.30 / hour
Hours:Varies
Description

PRIMARY JOB DUTIES

The Recreation Coordinator performs a wide variety of customer service, administrative, and daily operational duties for The Cove at the Lakefront™. This position supervises assigned staff/contractors, programs, rentals, membership sales, and other activities to ensure an exceptional and memorable guest experience.

 

The Cove at the Lakefront™, a unique year-round aquatics facility with a retractable roof and indoor surf machine, is the newest addition to the Town of Little Elm and set to open early in 2021. The Recreation Coordinator will have an opportunity to plan and implement the facility’s first rentals, memberships, programs, and events, while working in a growing and diverse community. The Recreation Coordinator must be highly motivated and strive for success by creating a culture of servant leadership and demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation.

 

ESSENTIAL JOB FUNCTIONS

  1. Supervises staff and implements procedures to ensure customer service standards are met in designated area of assignment.
  2. Assists in recruiting, hiring, training, coaching, motivating, scheduling, and evaluating staff, contract instructors and/or volunteers. Instills a culture of accountability and maintains servant leadership principles.
  3. Supervises membership and program services, including sales, retention, payment processing, payment rejections, paperwork, and client database.
  4. Utilizes recreation management software to enroll participants in memberships, services, programs, and events, as well as to book facility reservations, maintain customer databases, build activity details, schedule programs, and generate reports.
  5. Implements strategic sales, membership, and programming plans to maximize participation and revenue. Generates and analyzes reports to measure and track performance.
  6. Interacts with public and staff daily; answers inquiries, resolves complaints, and assists patrons and staff as needed.
  7. Serves as Manager on Duty by opening/closing the facility and ensuring protocols are followed for building security and patron/staff safety.
  8. Researches, executes, oversees, and evaluates recreational programs and services.
  9. Assists with development, planning, and implementation of special events; works special events as needed.
  10. Promotes facilities, programs, and services to members and guests. Assists with development of brochures, signs, and other marketing and social media content.
  11. Maintains facility by reporting complaints and problems, making calls for repair, identifying risks, and forecasting potential problems.
  12. Uses discretion and independent judgment regarding procurement and purchasing decisions in compliance with Town policies. Monitors inventory of and procures program, membership, event, and rental supplies.
  13. Enforces facility rules and policies promptly and courteously; coaches staff to do the same.
  14. Assists in monitoring and reporting on departmental budgets.
  15. Prepares accident and/or injury incident reports when required.
  16. Assists with initial operations plan, including procurement of supplies and other tasks required for a successful facility grand opening.
  17. Performs special projects, including researching and making recommendations.
  18. Must be able to work a varied schedule including nights, weekends, and holidays.
  19. Completes other duties as assigned.
  20. As a leader, must operate under the Town’s four core values of Integrity, Customer Service, Efficiency, and Innovation.

 

 

ASSIGNMENT: THE COVE AT THE LAKEFRONT™ CUSTOMER SERVICE

  1. Develops, implements, coordinates, books, and evaluates party packages and facility rentals, including cabanas, party rooms, mezzanine, and entire facility.
  2. Creates, markets, and implements attractive and unique rental and party packages.
  3. Supervises part-time staff including customer service leaders and party/program attendants. Coaches staff to ensure they meet and/or exceed safety and service standards.
  4. Oversees front desk and customer operations, including policies, procedures, and financial reconciliation.
  5. Assists members and guests with program registrations and facility bookings for programs and services; processes Point-Of-Sale transactions and reports by operating ActiveNet Software, entering and recording sales transactions, and taking payments.
  6. Develops and implements strategies for member recruitment and retention.
  7. Prepares reports and budgets for the successful operation of rental activities. Analyzes reports to measure and track performance.

 

EDUCATION/TRAINING/EXPERIENCE

A bachelor’s degree from an accredited college or university with major course work in recreation, leisure studies, physical education, public administration, business administration, or related field preferred. Two years of recreation program administration experience including some administrative and/or lead supervisory experience preferred.

 

LICENSES OR CERTIFICATES

  1. Must possess current CPR, First Aid, and AED certifications within six months from date of employment.
  2. Ability to obtain Water Safety Instructor (WSI) and/or Water Safety Instructor Trainer (WSIT), as needed.
  3. Must be bondable.
  4. Must possess valid Texas Driver’s License.

 

LANGUAGE SKILLS

  1. Ability to read, write, and speak English fluently.
  2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

 

OTHER SKILLS, ABILITIES & REQUIREMENTS

  1. Ability to establish and meet deadlines.
  2. Self-motivated.
  3. Knowledge of customer service practices and procedures.
  4. Knowledge of supervisory principles.
  5. Knowledge of money handling practices and procedures.
  6. Demonstrate a willingness to perform duties in a team environment.
  7. Ability to collect, analyze and present data in report form.
  8. Knowledge and skill in the use of a computer; prefer experience with Microsoft office and ActiveNet.
  9. Ability to maintain cooperative working relationships with the public, customers, staff, and city administration.
  10. Skilled in coordinating and managing multiple projects and/or assignments.
  11. Ability to communicate effectively, both verbally and in writing, with staff and customers.
  12. Ability to plan, coordinate, organize, and supervise the activities and programs.
  13. Knowledge of recreational programming and skills in promoting recreational facilities.
  14. Possession of excellent interpersonal skills with customers from various backgrounds, staff and city administration.
  15. Skilled in implementing departmental rule, procedures, and objectives.
  16. Skilled in resolving customer complaints and concerns.
  17. Ability to understand and adhere to personnel and purchasing policies as well as accounting principles.
  18. Ability to schedule and coordinate the work of others.
  19. Ability to work varied shifts including nights, weekends, and holidays.

 

REASONING ABILITY

  1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
  2. Ability to comprehend complex policies, procedures, regulations, and organizational structures.

 

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Works in an office and indoor/outdoor aquatics atmosphere with potential exposure to heavy chemical presence. The Recreation Coordinator may be exposed to heat, cold, and temperature swings.

 

E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

This opening is closed and is no longer accepting applications
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