Primary Job Duties

The Assistant Aquatics Manager is responsible for assisting with year-round management of aquatic operations at The Cove at The Lakefront®. This includes leading an aquatics operations team that provides a safe environment and exemplary customer service for patrons. In addition, the Assistant Aquatics Manager oversees daily operations and programming, manages assigned budget areas, drives revenue goals and objectives, and implements performance measures.

The Assistant Aquatics Manager will have an opportunity to supervise a unique aquatic park in a growing and diverse community. The position creates a culture of servant leadership through conceptualization, stewardship, and building of community. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation.

ESSENTIAL JOB FUNCTIONS

1. Supervises assigned full-time staff, including Aquatics Coordinator, and part-time staff, including Aquatic Attendant, Lifeguard, Lead Lifeguard, Swim Instructor, and additional related staff. Responsible for recruiting, hiring, training, coaching, and disciplining assigned staff.
2. Ensures efficient staff performance that meets and/or exceeds safety and service standards. Instills and maintains servant leadership principles with staff and creates a culture of accountability.
3. Develops and administers recreational programs that meet participation and revenue goals.
4. Maintains and monitors documentation including staff certifications, payroll, and schedules, as well as chemical records, incident reports, attraction/facility inspections, and Safety Data Sheets.
5. Responsible for ensuring staff successfully complete all assigned trainings and documentation.
6. Certifies personnel to perform lifeguarding and/or swim instructor duties; assists in planning and conducting regular safety trainings for Division and Town staff.
7. Assists with development and implementation of policies and/or procedures to provide safe, memorable experiences for patrons while meeting cost-recovery goals.
8. Prepares, manages, and monitors assigned areas of division budget.
9. Possesses strong understanding of purchasing policy; uses discretion and independent judgment regarding procurement/purchasing decisions, in compliance with Town policies.
10. Manages contracts and other documentation for vendors and contracted employees.
11. Performs regular inspections and ensures proper functionality of the aquatic park; this includes mechanical equipment, water chemistry, janitorial, and general maintenance of the facility.
12. Develops and implements a schedule of routine and preventative maintenance and/or replacement of pool fixtures, water slides, attractions, and other components.
13. Assists with implementing marketing and social media strategies, including input of information for Activity Guide, website, and other communications.
14. Assists in administering membership services and facility rentals, including coordination, sales, implementation, and retention to meet participation and revenue goals.
15. Assists with development, planning and implementation of special events and rentals; works special events and rentals as needed.
16. Responsible for compliance with safety/industry regulations and meeting customer service standards.
17. Lifeguards, teaches aquatics classes, hosts events/rentals, and/or administers pool activities as needed.
18. Performs manager-on-duty responsibilities, as well as facility opening and/or closing procedures.
19. Responds to and resolves customer complaints, questions, and suggestions.
20. Collects data and prepares necessary reports.
21. Must be able to work a varied schedule including nights, weekends, and holidays.
22. All other duties as assigned.
23. As a leader, must operate under the Town’s four core values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

A bachelor’s degree from an accredited college or university with major course work in recreation, leisure studies, physical education, public administration, business administration, or related field preferred. Three years of aquatics managerial or supervisory role and aquatics maintenance operations preferred.

LICENSES OR CERTIFICATES

1. Must possess Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) Certification within 60 days from date of employment.
2. Must possess current CPR, First Aid, and AED certifications within 60 days from date of employment.
3. Must possess Lifeguard Instructor (LGI) certification within 60 days from date of employment.
4. Water Safety Instructor (WSI) and/or Water Safety Instructor Trainer (WSIT) preferred.
5. Must be bondable.
6. Must possess valid Texas Driver’s License.

LANGUAGE SKILLS

1. Ability to read, write, and speak English fluently.
2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

OTHER SKILLS, ABILITIES & REQUIREMENTS

1. Knowledge of aquatics management and operations.
2. Knowledge of supervisory principles.
3. Knowledge of applicable Federal, State, and Local laws, rules, codes, and statutes.
4. Knowledge of policy and procedure development practices.
5. Knowledge of budgeting principles.
6. Skilled in monitoring, developing, and evaluating subordinates.
7. Skilled in managing change and sensitive topics.
8. Skilled in developing, evaluating, recommending, and implementing processes and procedures.
9. Skilled in adapting to rapidly changing environments.
10. Skilled in recognizing problems, identifying alternative solutions, and making appropriate recommendations.
11. Skilled in preparing and giving presentations.
12. Skilled in prioritizing, organizing, and managing multiple simultaneous projects.
13. Skilled in reading, interpreting, applying, and explaining laws, codes, ordinances, rules, regulations, policies, and procedures.
14. Skilled in preparing clear and concise reports, including oral, written, and audio/visual presentations.
15. Skilled in maintaining sensitive and confidential information.
16. Skilled in gathering and analyzing complex information and making recommendations based on findings and in support of organizational goals.
17. Skilled in operating a computer and related software applications.
18. Skilled in communicating effectively—verbally and in writing—with staff, administration, and customers from varied backgrounds.
19. Ability to schedule and coordinate the work of others.
20. Ability to maintain cooperative working relationships with the public, customers, staff, and Town administration.
21. Ability to understand and adhere to personnel and purchasing policies as well as accounting principles.
22. Ability to work varied shifts including nights, weekends and holidays.

REASONING ABILITY

1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
2. Ability to comprehend complex policies, procedures, regulations, and organizational structures.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms.  The employee frequently is required to talk and hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may be required to lifeguard and/or teach aquatics-related classes when needed.

WORK ENVIRONMENT               

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.  Works in an office and indoor/outdoor aquatics atmosphere with potential exposure to heavy chemical presence. This position may be exposed to heat, cold, and temperature swings.

E.O.E.  The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.