JOB SUMMARY

Under general supervision of the Assistant Director of Development Services, the Development Services Coordinator is responsible for initiating, coordinating, and managing relationships with developers that do business with the Town of Little Elm.  This position consistently exercise discretion and independent judgment in managing areas of responsibility related to development projects. This position also coordinates and processes development applications, building permits and submittals; directs customers to the appropriate development resources; maintains submittal database and filing system; manages annual registrations; researches development issues; prepares general support material and reports; assists in review and revision of Town Ordinances and other regulating documents; responds to public information requests from the Town’s Secretary’s office. In addition, the position requires training on Building Inspections software for occasional backup of Building Inspections service counter. This position also processes all commercial building permits, including, but not limited to, contractor registrations, scheduling inspections, and Certificate of Occupancy finals.

An ideal candidate is a flexible individual with the ability to apply analytical thinking to, independently and proactively, solve problems, ensure permit and plan reviews are processed efficiently and timely, and build relationships with the development community.  The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation.

This position serves as the department’s primary point of contact for development and special projects, coordinating cross-departmental review, managing development permitting, and facilitating collaboration among stakeholders, including developers, landowners, utility providers, and Town staff. The role emphasizes a customer service–focused approach to guide applicants through the Town’s One-Stop-Shop development process, resolve complex development challenges, and achieve practical, consensus-based solutions. Responsibilities include managing pre-development meetings, follow-up materials and on-going communication, tracking performance-based metrics, supporting economic development initiatives, maintaining the Development Application Handbook and related systems, conducting public and stakeholder outreach, and preparing reports and recommendations for Town leadership, boards, and commissions. The position also assists with cost estimating and budget coordination in collaboration with the Development Services Director.

This position is expected to perform the full-range of professional duties including acting as the department’s representative in all areas related to on and off-site improvements for private development. Assignments are broad in scope and require the use of independent judgment and initiative. This position will also aid in managing and assisting in the development of the departmental budget.  They will also process purchase orders, P-cards and handle other finance duties related to the department.

EDUCATION/TRAINING/EXPERIENCE

1. Graduation from an accredited college or university with a Bachelor’s Degree in Architecture, Engineering, Urban Planning, Construction Management, Public or Business Administration, Sustainability, Environmental Resources, Public Relations or a related field.
2. Must pass a pre-employment drug screen, criminal background check, and pre-hire assessment.

LICENSES OR CERTIFICATES

1. Must be bondable.
2. Valid Texas Drivers License

LANGUAGE SKILLS

1. Ability to read, write, and speak English fluently.
2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.
3. Good verbal and written communication skills are essential.

OTHER SKILLS & ABILITIES

1. Must represent the Town of Little Elm’s culture of Servant Leadership and core values of Integrity, Customer Service, Efficiency, and Innovation. 
2. Demonstrate ownership and accountability in establishing, prioritizing, and consistently delivering on deadlines.
3. Ability to anticipate, identify, and effectively resolve permitting and process-related issues.
4. Self motivated.
5. Demonstrate a strong commitment to and enthusiasm for working collaboratively in a team-oriented environment.
6. Ability to assist in the preparation of reports regarding development and special projects, variances, subdivisions, appeals of interpretation of design review, and planned development concepts for the development review process.
7. Must possess strong organizational skills.
8. Must bring an energetic, entrepreneurial approach with a creative and innovative mindset.
9. Proficiency in the use of Microsoft Office Suite: Word, Excel, PowerPoint, Adobe Creative Suite, and other office-oriented and project management software.
10. Demonstrate accuracy and efficiency in data entry, with the ability to establish and maintain well-organized, user-friendly file systems.
11. Ability to learn applicable laws, codes, ordinances and regulations underlying general plans, zoning and land subdivisions and other agreements.
12. Proficiency in clear, concise, and effective oral and written communication.
13. Ability to coordinate and manage multiple projects with competing priorities.
14. Ability to effectively and professionally communicate and interact with supervisors, other employees, government officials, and the general public.

REASONING ABILITY

1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
2. Experience in prioritizing, planning, and scheduling, works independently in the absence of specific instructions or supervision.
3. Ability to comprehend complex policies, procedures, regulations, organizational structures etc. in a short time frame.
4. Ability to think critically, anticipate challenges, identify issues, evaluate alternatives, and implement effective solutions.
5. Ability to exercise independent judgment in resolving complex or non-routine matters.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms.  The employee frequently is required to talk and hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT          

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. It is a primarily office environment, although site trips in the field are sometimes required.

ESSENTIAL JOB FUNCTIONS        

1. Prioritize work load effectively; relay instruction, information and decisions as directed.
2. Answer routine development questions from external and internal customers.
3. Cultivate and maintain supportive relationships with the development community, and other key stakeholders.
4. Liaison for the Town and Development Services Department for all development related activity.
5. Type and proofread a wide variety of reports, letters, memos and statistical charts; type from rough draft, verbal instruction or transcribing machine recordings.
6. Compose general correspondence related to responsibilities assigned.
7. Actively engage in meetings by capturing detailed notes and key nuances, outlining action items, and providing timely, thorough follow-up with supporting materials and next steps.
8. Initiate business and public relationships to assist with development process from initial concept, to construction, and ultimately, Certificate of Occupancy.
9. Evaluate development project, or process, challenges and develop practical, and effective solutions.
10. Initiate, prepare, and maintain a variety of files and records for information related to the Director or Department overall.
11. Learn the rules, regulations, standards, policies and procedures for a wide variety of municipal planning and development activities.
12. Answer inquiries and assists the public and developers with planning and technical review issues; provide ordinance, zoning, general plan, subdivision, plat, easement and development information within scope of authority and training.
13. Review and process applications, permits and plans, for compliance and completeness, create and distribute communication with customers as needed.
14. Process commercial building permits and guide applicants through the required permitting steps, and submittal of plans and documents.
15. Review project documents and plans, compile and distribute staff comments, and communicate with applicants to provide required items.
16. Register contractors for projects.
17. Schedule inspections for inspectors and applicants.
18. Perform administrative duties for contractor and other similar business registration requirements.
19. Determine appropriate fees and assist in collecting the fees for building permits and development projects. 
20. Proactively and rigorously track development, and other special projects, utilizing a project management software to ensure review and permitting deadlines are met.
21. Confidently call out issues and drive resolutions to keep work on track.
22. Attend development related meetings as needed or required.
23. Provide updates and give presentations regarding development related activity.
24. Coordinate the Town’s participation in public forums and other means of community input related to development and redevelopment.
25. Participate in certain economic development related activities.
26. Evaluate departmental procedures to ensure streamlined and customer centered processes. 
27. Coordinate, prepare and maintain the Development Application Handbook.
28. Lead regular check-ins to review progress and enforce accountability regarding the tracking of performance metrics.
29. Help ensure applicant’s concerns are addressed in a timely manner.
30. Provide support in preparation of Development Review Committee, Planning and Zoning, and Town Council agenda items, as needed.
31. Coordinate and maintain up-to-date departmental web content and permitting software.
32. Travels off site to attend meetings, conferences, and training.
33. Performs other duties as assigned.

E.O.E.  The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.