Primary Job Duties

The Aquatics Division Manager is responsible for managing, planning, developing, organizing, and providing direction for The Cove at the Lakefront aquatics facility. This position will develop and lead an aquatics team to provide exemplary service, drive revenue goals and objectives, and provide a safe and healthy environment for patrons. The Aquatics Division Manager will oversee daily operations, develop and manage division budget, and design and implement performance measures.

The Aquatics Division Manager will have an opportunity to manage a unique aquatics facility in a growing and diverse community. The position will create a culture of servant leadership through conceptualization, stewardship, and building of community. The incumbent must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation.

ESSENTIAL JOB FUNCTIONS

1. Manages operations and ensures proper functionality of the Aquatic Park; this includes mechanical equipment, water chemistry, janitorial, and general maintenance of the facility.
2. Manages staff, including making decisions involving recruiting, hiring, coaching, and performance.
3. Instills and maintains servant leadership principles with staff and creates a culture of accountability.
4. Develops and/or implements business plan to provide excellent opportunities for patrons and maximize revenue opportunities.
5. Responsible for initial operations plan, organization chart, staff policies and procedures, procurement of supplies, and cost allocation methods.
6. Prepares, manages, and monitors division budget.
7. Oversees purchasing and contracts for vendors and contracted employees.
8. Creates and implements policies and procedures for facility operations and emergency action plan.
9. Oversees sales, rental operations, programming, and special events.
10. Collects data and prepares necessary reports.
11. Implements and manages point of sale, registration, operations, and timekeeping software programs.
12. Implements marketing, social media strategy, and assists with input of information for Activity Guide.
13. Uses discretion and independent judgment regarding procurement/purchasing decisions, in compliance with Town policies.
14. Responds to and resolves customer complaints, questions, and suggestions.
15. Develops and maintains positive working relationships with vendors, area businesses, and other agencies.
16. Must be able to work a varied schedule including nights, weekends, and holidays.
17. All other duties as assigned.
18. As a leader, must operate under the Town’s four core values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

A bachelor’s degree from an accredited college or university with major course work in recreation, leisure studies, physical education, public administration, business administration, or related field preferred. Three years of aquatics managerial or supervisory role and aquatics maintenance operations required.

LICENSES OR CERTIFICATES

1. Must possess Certified Pool Operator or Aquatic Facility Operator Certification within 60 days from date of employment.
2. Must possess current CPR, First Aid, and AED certifications within 60 days from date of employment.
3. Lifeguard Instructor preferred.
4. Must be bondable.
5. Valid Texas Drivers License.

LANGUAGE SKILLS

1. Ability to read, write, and speak English fluently.
2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

OTHER SKILLS, ABILITIES & REQUIREMENTS

1. Knowledge of aquatics management and operations.
2. Knowledge of supervisory principles.
3. Knowledge of applicable Federal, State, and Local laws, rules, codes, and statutes.
4. Knowledge of policy and procedure development practices.
5. Knowledge of budgeting principles.
6. Knowledge of managerial principles.
7. Skilled in monitoring, developing, and evaluating subordinates.
8. Skilled in managing change and sensitive topics.
9. Skilled in developing, evaluating, recommending, and implementing processes and procedures.
10. Skilled in adapting to rapidly changing environments.
11. Skilled in recognizing problems, identifying alternative solutions, and making appropriate recommendations.
12. Skilled in building consensus.
13. Skilled in preparing and giving presentations.
14. Skilled in coordinating and executing multiple tasks.
15. Skilled in conducting research.
16. Skilled in analyzing processes and making recommendations for improvement.
17. Skilled in prioritizing, organizing, and managing multiple simultaneous projects.
18. Skilled in defining problems, collecting data, establishing facts, and drawing valid conclusions.
19. Skilled in reading, interpreting, applying, and explaining laws, codes, ordinances, rules, regulations, policies, and procedures.
20. Skilled in preparing clear and concise reports, including oral, written, and audio/visual presentations.
21. Skilled in maintaining sensitive and confidential information.
22. Skilled in gathering and analyzing complex information and making recommendations based on findings and in support of organizational goals.
23. Skilled in operating a computer and related software applications.
24. Skilled in communicating effectively with a variety of individuals.

REASONING ABILITY

1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
2. Ability to comprehend complex policies, procedures, regulations, and organizational structures.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms.  The employee frequently is required to talk and hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may be required to lifeguard and/or teach aquatics related classes when needed.

WORK ENVIRONMENT               

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.  Works in an office and indoor/outdoor aquatics atmosphere with potential exposure to heavy chemical presence. The Aquatics Manager may be exposed to heat, cold, and temperature swings.

E.O.E.  The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.