Primary Job Duties

The Aquatics Supervisor provides year-round oversight for The Cove at the Lakefront®, a year-round waterpark. This position recruits and supervises aquatic division staff, develops and implements procedures and programs, and directs daily operations to ensure safety and an exceptional guest experience. The Aquatics Supervisor also collaborates with the Aquatics Division Manager to administer a division budget and meet cost-recovery goals.

The Aquatics Supervisor has an opportunity to supervise a unique aquatic park in a growing and diverse community. The position creates a culture of servant leadership through conceptualization, stewardship, and building of community. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation.

ESSENTIAL JOB FUNCTIONS

1. Supervises staff, including making decisions and recommendations involving recruiting, hiring, coaching, disciplining, and performance.  
2. Through a consistent presence on the pool deck, ensures efficient staff performance that meets and/or exceeds safety, customer service, and Servant Leadership standards. 
3. Ensures proper functionality of The Cove at the Lakefront® aquatic park including the general maintenance and cleanliness of the facility.
4. Performs daily inspections of all mechanical systems and attractions to ensure proper functionality; checks and adjusts equipment and water chemistry as needed.
5. Designs, organizes, markets, implements, evaluates, and reports on year-round private and group swim lessons and aqua fitness programs.
6. Certifies personnel to perform lifeguarding and swim instructor duties and conducts regular in-service safety trainings for Division and Town staff.
7. Recruits, supervises, and monitors contract instructors and service vendors.
8. Assists in creating and implementing an emergency action plan and other operational policies/procedures; evaluates and adjusts policies/procedures on an ongoing basis. Trains staff to meet and exceed standards.  
9. Develops and implements a schedule of routine and preventative maintenance and/or replacement of pool fixtures, water slides, attractions, and other components.
10. Monitors inventory of and procures pool, maintenance, chemical, medical, training, and program supplies.
11. Maintains documentation including staff certifications, chemical records, incident reports, and Safety Data Sheets.
12. Develops strategies to motivate staff to achieve goals and meet safety and customer service standards.
13. Enforces facility rules and policies promptly and courteously and coaches staff to do the same.
14. Implements business plan to provide excellent experiences for patrons and maximize revenue opportunities.
15. Plans lifeguard and pool attendant work schedules; Prepares and monitors staff payroll.
16. Performs manager-on-duty responsibilities, as well as facility opening and/or closing procedures.
17. Assists in preparing and implementing division budget; regularly monitors revenues and expenses.
18. Uses discretion and independent judgment regarding procurement and purchasing decisions in compliance with Town policies.
19. Responsible for compliance with safety/industry regulations and meeting customer service standards.
20. Assists in administering membership services and facility rentals, including coordination, sales, implementation, and retention to meet participation and revenue goals.
21. Assists with implementing marketing and social media strategies, including input of information for Activity Guide, website, and other communications.
22. Responds to and resolves customer complaints, questions, and suggestions.
23. Collects revenue and prepares detailed records relating to revenue collection.
24. Develops and maintains positive working relationships with vendors, area businesses, and other agencies. Oversees purchasing and contracts for vendors and contracted employees.
25. Lifeguards, teaches aquatics classes, hosts events/rentals, and/or administers pool activities as needed.
26. Assists with development, planning and implementation of special events and programs; works special events and programs as needed.
27. Must be able to work a varied schedule including nights, weekends, and holidays.
28. Completes other duties as assigned.
29. As a leader, must operate under the Town’s four core values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

A bachelor’s degree from an accredited college or university with major course work in recreation, leisure studies, physical education, public administration, business administration, or related field preferred. Two years of aquatic management experience including some administrative and/or lead supervisory experience preferred.

LICENSES OR CERTIFICATES

1. Must have the ability to complete the Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification within 60 days from date of employment.
2. Must possess current CPR, First Aid, and AED certifications within 60 days from date of employment.
3. Must possess Lifeguard Instructor (LGI) certification within 60 days from date of employment.
4. Water Safety Instructor Trainer (WSIT) preferred.
5. Must be bondable.
6. Must possess valid Texas Driver’s License.

LANGUAGE SKILLS

1. Ability to read, write, and speak English fluently.
2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

OTHER SKILLS, ABILITIES & REQUIREMENTS

1. Knowledge of aquatics management and operations.
2. Knowledge of supervisory principles.
3. Knowledge of aquatics programming.
4. Knowledge of applicable federal, state, and local laws, rules, codes, and statutes.
5. Knowledge of policy and procedure development practices.
6. Knowledge of budgeting principles.
7. Skilled in responding to emergency situations and administering CPR/first aid.
8. Skilled in staff recruiting, development, and retention.
9. Skilled in monitoring, developing, and evaluating subordinates.
10. Skilled in development and execution of staff training programs.
11. Skilled in prioritizing, organizing, and managing multiple simultaneous projects.
12. Skilled in the use of a computer and related software applications; prefer experience with ActiveNet.
13. Skilled in maintaining sensitive and confidential information.
14. Skilled in reading, interpreting, applying, and explaining laws, codes, ordinances, rules, regulations, policies, and procedures.
15. Ability to collect, analyze, and present data in report form.
16. Ability to adapt to rapidly changing environments.
17. Ability to schedule and coordinate the work of others.
18. Ability to maintain cooperative working relationships with the public, customers, staff, and Town administration.
19. Ability to communicate effectively, both verbally and in writing, with staff, administration, and customers from varied backgrounds.
20. Ability to understand and adhere to personnel and purchasing policies as well as accounting principles.
21. Ability to work varied shifts including nights, weekends and holidays.
22. Self-motivated and team-oriented.

REASONING ABILITY

1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
2. Ability to comprehend complex policies, procedures, regulations, and organizational structures.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT              

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Works in an office and indoor/outdoor aquatics atmosphere with potential exposure to heavy chemical presence. The Aquatics Supervisor may be exposed to heat, cold, and temperature swings.

E.O.E.  The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.